Talk to the teambehind Layers
Sales, support, press, and partnerships all have a direct route below. Existing customers reach support 24/7; everyone else can book a working demo.
Talk to sales
Book a live walkthrough with the team. A demo covers your catalog, the search and merchandising controls you need to replicate, a migration plan from your current vendor, and pricing based on your collection page views and searches. Most Shopify Plus stores go live in days, not weeks, so the call is a working session rather than a pitch.
Product support
Existing customers get 24/7 support with a published SLA, plus a shared Slack channel with the engineers who ship the platform. Email support@uselayers.com for anything account, indexing, ranking, or billing related. Live platform health, including the Search and Browse APIs covered by the 99.99% uptime commitment, is published on the status page.
Developers and agents
Building against Layers? The developer hub covers the REST APIs, the typed JavaScript SDK, metafield sync, the tracking API, and the Model Context Protocol servers. The public site API is described in OpenAPI, and every page on this site is available as Markdown through Accept negotiation.
Press and media
For interviews, company news, funding coverage, or product briefings, email press@uselayers.com. Published announcements live in the newsroom, and approved logos, wordmarks, and colour values are in the brand kit.
Agencies and partnerships
Agencies, systems integrators, and technology partners building on Shopify Plus can work with Layers on joint implementations and referrals. Start with the partners page, then book a call to scope the engagement.
Company details
- Legal entity
- Building Blocks For eCommerce, Inc.
- Mailing address
- New York, NY, United States
- Support email
- support@uselayers.com
- Press email
- press@uselayers.com
- Website
- https://www.uselayers.com